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Lets Get In Touch With Our Team

At ARA Health Care, we value clear communication and responsive support. Whether you are an NDIS participant, a family member, or a Support Coordinator, our team is here to assist you.
We welcome the opportunity to discuss your needs and explore how our services can support your goals.

Telephone

1300 267 159

Email Address

info@arahealthcare.com.au

Location

Suite 354, level 2/66 Victor Cres, Narre Warren VIC 3805

Privacy
Policy

ARA Health Care Pty Ltd

ARA Health Care Pty Ltd is committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth) and applicable NDIS standards.

1. Collection of Personal Information

We collect personal information necessary to provide disability support services, including:

– Full name, contact details, and address
– Date of birth and identification details
– NDIS participant information
– Health and support-related information
– Emergency contact details

This information is collected directly from you, your representative, or relevant third parties with your consent.

2. Use of Information

We use your personal information to:

– Deliver and manage support services
– Develop and maintain service agreements
– Communicate with you, your family, or representatives
– Coordinate with service providers (with your consent)
– Comply with legal and NDIS obligations

3. Disclosure of Information

We may share your information with:

– Plan Managers and Support Coordinators
– Allied Health providers (with your consent)
– Government agencies including the NDIS Commission
– Regulatory bodies where required by law

We do not disclose your personal information for marketing purposes.

4. Data Security

We take reasonable steps to protect your information from misuse, loss, or unauthorised access. This includes secure digital storage, restricted staff access, and confidentiality obligations.

5. Access and Correction

You have the right to access and request correction of your personal information at any time. Please contact us using the details below.

6. Complaints

If you have concerns about how your information is handled, you can contact us directly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) or the NDIS Quality and Safeguards Commission.

7. Contact Details

ARA Health Care Pty Ltd
Location: Suite 354, Level 2 / 66 Victor Cres
Narre Warren VIC 3805

Phone: 1300 267 159
Email: info@arahealthcare.com.au

We may update this Privacy Policy from time to time. The latest version will always be available on our website.